Returns and Refunds Policy
Last updated: [12/04/2026]

At Tavielle, we want you to love your jewellery. Please read our policy carefully before purchasing.

1. Return Window
   Returns are accepted within [3] days of delivery, only if the item meets our return conditions.
2. Eligible Returns
   You may request a return if:

• the product arrived damaged,
• you received the wrong item,
• the product has a manufacturing defect,
• or the package was missing an item.

3. Non-Returnable Items
   For hygiene and quality reasons, the following items are non-returnable unless damaged or defective on arrival:

• worn or used jewellery,
• items without original packaging,
• sale or clearance items,
• customized or made-to-order products.

4. Return Conditions
   To be eligible for return, the product must be:

• unused and unworn,
• in original packaging,
• with tags, box, and accessories intact,
• and supported by clear photo or video proof if damaged.

5. Return Request Process
   To request a return, email us at [support@tavielle.com] within the return window with:

• order number,
• product name,
• reason for return,
• clear photos or videos of the issue.

Once approved, we will share the return instructions.

6. Refunds
   After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, refunds will be processed to the original payment method or as store credit, depending on the case.
7. Refund Timeline
   Refunds may take [5–10] business days after approval, depending on your bank or payment provider.
8. Exchange Policy
   We may offer exchange instead of refund for certain eligible cases, subject to stock availability.
9. Shipping Charges
   Original shipping charges are non-refundable unless the return is due to our error or a damaged/wrong item.
10. Late or Missing Refunds
    If you have not received your refund after the stated time:

• check your bank or payment account again,
• contact your card provider or bank,
• then contact us at [support@tavielle.com].

11. Cancellations
    Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled.
12. Contact
    For return or refund help, contact:
    Email: [support@tavielle.com]
    Phone: [+91-7985728248]